Our receptionists are trained to do a difficult job well. If you need an urgent appointment they will ask you questions that you may find irritating. This is necessary for them to assess the urgency of your situation - they are not just being nosey. This process allows the practice to run smoothly and provide an efficient service for our patients. Please treat our receptionists with courtesy and do not blame them if, for example, the doctor is delayed.
Seeing The Doctor
It is the policy of the practice that patients see their regular doctor whenever possible. Patients may make a request to see another doctor and, if time is available, this wish will be granted. Our surgery is run on an 'open access' and routine appointment system; Monday is 'open access' all day; consequently, appointments can only be made on the day. Tuesday through to Friday provides a mix of appointments with 'open access' appointments available in the mornings and pre-booked routine appointments and Urgent appointments available in the afternoons.
Appointments can be made at the surgery or by telephoning 01582 722555. Our receptionists will inform you which doctors are available for that day. Urgent medical cases will be seen the same day; otherwise, patients will be offered the earliest available appointment.
Please Note: The doctors will not see patients for Dental problems. Patients are expected to consult their local Dentist.
If you wish to receive general advice on a health issue, we would recommend that you contact NHS Direct on 0845 4647. If, however, you would like to talk to your doctor on a specific issue, then make a request to our reception staff. If the doctor is not immediately available, they will ask for your telephone number and brief details of the nature of the problem and they will get the doctor to telephone you when time is available. Sometimes the receptionist may suggest that you speak to a nurse instead of the doctor.
Home Visit Appointments
Home visits are made at the discretion of the doctor. You are expected to come to the surgery whenever possible, as this makes best use of the doctor's time and the facilities are better for examination and treatment. Requests for home visits should be made before 10.30am by calling 01582 722555.
The receptionist will need to take a few details on the nature of the problem in order that the doctor may prioritise the urgency of the visits for that day. In some cases the doctor may telephone you back to discuss your request and decide whether a visit is necessary.
Online Appointment Booking
Doctors appointments can now be booked on-line by the patients themselves. In order to do this, patients first need to register their details with the on-line service. If you are interested in using this facility please ask Reception for a Patient Access Request form.
Register for SystmOnline
To register for this service you need to complete a form and provide photograph identification to prove that you are the patient to be registered.
To register for this service you need to complete a form and visit reception to provide photograph identification to prove that you are the patient to be registered.
We have an automated routine that sends appointment reminder messages to patients via the mobile text messaging system. Please ensure that we have your mobile telephone number in order that we may be able to send you these reminders. If we have your mobile number and you do not wish to receive reminder messages, let us know and we can switch the message facility off for you.
The surgery has an automated self check-in touch screen opposite the reception windows. This is a simple to use system that enables the patient to check themselves into our appointments system. Should you feel uncomfortable about using such a system, you can obtain help, or book in at the reception desk in the traditional manner.