We are happy to provide a range of non-NHS services for which we charge the standard BMA fees. These include examinations required for employers, PSV, HGV and insurance companies, etc.
Please try to arrive for consultations a few minutes before your appointed time. If you arrive late you may find that you have lost your appointment and that you will have to make a new appointment for another day.
We allow mobile phones to be used within the surgery building, but please ensure you turn yours off before going into the doctor's consulting room.
As a consequence of inconsiderate parking and damage to staff cars, the car park at the rear of the surgery is no longer open to patients . Parking at the front of the building is for doctors only - please keep this area clear at all times.
Bullying And Harassment
The practice wishes to ensure that the surgery is free from threats of violence and will not tolerate any bullying or harassment of a patient, visitor or member of staff, whether on site or at any other location. Such bullying and harassment will be considered an offence and will result in the patient being removed from our list and possible prosecution.
When Somebody Dies
If somebody dies either at home or in a hospital, it is obviously a difficult and traumatic time for everybody close to them. Unfortunately, at this time there are a lot of important things that need to be done: obtaining a death certificate, registering the death, etc. Many people find dealing with these unfamiliar legal responsibilities at such a difficult time can be upsetting and confusing. To help with this, we have prepared an information pack with advice on what needs to be done. Please ask if you would like a copy. If you need more advice on what to do at this time, either the doctor or your undertaker may be able to help.
The surgery has an external ramp for wheelchair access. A wheelchair is also available in the surgery for use by patients on the premises. Patients that require additional help of any kind should speak to a receptionist and we will try to provide as much help as possible. With prior notice arrangements can be made to provide an interpretation service for the deaf.
Clinical Commissioning Group
The agency responsible for Commissioning healthcare in the Luton area is:
Luton Clinical Commissioning Group
4 George Street West
Luton, LU1 2BJ
Telephone: 01582 532017