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Rights and Responsibilities

Patient Registration
We welcome new patients to the practice from those people who live within the qualifying practice area. New patients will be asked to complete a patient registration form and health questionnaire. A suitable form of identification is required; to prove who you are - this would normally be some form of photo identification, such as a passport or driving licence. Please provide as much detail as possible on the registration forms, as it may take a few weeks for your medical records to be received from your previous doctor.

Prompt Arrival
Please try to arrive for consultations a few minutes before your appointed time. If you arrive late you may find that you have lost your appointment and that you will have to make a new appointment for another day.

Cancelling Appointments
If you are not able to make your appointment, please ensure that you cancel it, preferably before 24 hours of the appointment times, in order that other patients may benefit from the freed slot.

Address Change
Please let us know if you change address or telephone; in an emergency this information can be vital. Alternatively, you can update your change of address details online via this website. If you move outside of our surgery area, it will be necessary for you to register with a doctor at another practice.

Mobile Phones
We allow mobile phones to be used within the surgery building, but please ensure you turn yours off before going into the doctor's consulting room.

Disability Needs
The surgery has an external ramp for wheelchair access. A wheelchair is also available in the surgery for use by patients on the premises. Patients that require additional help of any kind should speak to a receptionist and we will try to provide as much help as possible. With prior notice arrangements can be made to provide an interpretation service for the deaf.

Bullying And Harassment
The practice wishes to ensure that the surgery is free from threats of violence and will not tolerate any bullying or harassment of a patient, visitor or member of staff, whether on site or at any other location. Such bullying and harassment will be considered an offence and will result in the patient being removed from our list and possible prosecution.

Complaints Procedure
We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Please put any complaints, concerns or suggestions relating to the Practice in writing to our Assistant Practice Manager. We will acknowledge any correspondence within 48 hours of receipt.

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Your Neighbourhood Professionals. Just a Click Away! Need care but want to stay in your own home? St Nicholas Pharmacy Sean Burke Nutritional Therapy
26 Ashcroft Road, Stopsley, Luton, Bedfordshire, LU2 9AU
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Need care but want to stay in your own home? St Nicholas Pharmacy Sean Burke Nutritional Therapy
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